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A
Anonymous
July 11, 2013
Question

RoboHelp 10 Layout Properties does not display, cannot Generate

  • July 11, 2013
  • 1 reply
  • 1374 views

Hello, I recently upgraded to TCS 4 from TCS 3. In one of my projects, I am unable to Generate output. In the SSL menu, I double click any of the layout options (I'm primarily interested WebHelp and Printed Documentation). The Properties window never displays and the output is not generated. I tried this several times right-click the layout and click Generate... and also right-click Properties. The properties window simply never displays. Nothing happens. I should note that the application does not lock up, the window simply never dispalys. Generate Layout and right-click Properties seems to work fine with another project.

I tried doing a Batch generate, and selected WebHelp (my primary layout) and Printed Documentation, and the generation did work. However, I need the Properties windows to set or adjust settings.

Creating a new Layout has the same issue -- the Properties windows never displays, so I cannot configure the Layout.

Any suggestions for how I can repair my Layouts Properties so I am able to configure and Generate again?

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1 reply

A
Community Expert
AmebrCommunity Expert
Community Expert
July 12, 2013

I don't have RH10, but this may work. It's possible the dialog box has fallen into the gap between screens.

1. Double-click your layout.

2. Press Alt+Spacebar+M

3. Press any arrow key.

4. Waggle the mouse wildly until you see the dialog box snap to the cursor.

5. Click to drop the dialog box where you want it.

HTH,

Amber

    A
    Anonymous
    July 12, 2013

    Yeah, it certainly seems like the dialog box has gone "missing". However, clicking New Layout or Batch Generate from the Single Source Layouts pod, brings up the related dialogs just fine...the Properties dialog simply never displays (I've hunted around for it, it doesn't appear to be hiding behind anything, it seems to never launch).

    Since the settings dialog launches fine in a different project when I double-click, click Generate layoug, right-click Generate, right-click Properties, I suspect there's something with this particular project that is causing the Properties/settings dialog to fail to launch, but then I wish I would see some sort of error or warning message, or even the application "thinking"...I get the swirly "working" icon for a fraction of a second (the time it would take for the dialog to display) and it goes away...

    Alt +Spacebar+M does nothing (it may be because I'm on Windows 7?)...Alt+Spacebar brings up the option to minimize the entire RH window, but that is no help.

    Captiv8r
    Captiv8r
    Legend
    July 12, 2013

    Hi there

    Have you tried right-clicking the Single Source Layouts pod and choosing to create a new layout? I know you said you did part of that, but you don't say whether you followed through with it. What I'd like to know is if the properties will display once you have created a new layout and saved it.

    Cheers... Rick

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