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dmagnum74
Inspiring
June 16, 2016
Question

RoboHelp 10 multiscreen output on iPad cache question

  • June 16, 2016
  • 2 replies
  • 343 views

This might be more of an iOS question than a RoboHelp question, but I'll ask once, anyway. A developer on my team redeployed Multiscreen HTML help output for an in-house app, but I keep seeing the old help output when I try to view it on my own iPad. I tried clearing history and website data in the Safari settings on my iPad and I uninstalled and reinstalled the app that launches the help output. I still see the old iPad help files, but the developer sees the new ones on his iPhone. I will peruse the web to find out if there's anything else I should do with my iPad settings. Thanks.

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2 replies

D
dmagnum74Author
Inspiring
June 23, 2016

I cleared my history in Safari on the iPad, but I still see old help. I'll try installing app again.

Willam van Weelden
Willam van Weelden
Inspiring
June 22, 2016

How is the app calling the help? Is it embedding it or using a browser in the background? It may be that there is a caching issue going on. Can you try to clear your history in Safari?

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