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March 18, 2014
Question

RoboHelp 11 Crashes on startup

  • March 18, 2014
  • 1 reply
  • 409 views

I was previously using RoboHelp 8 on Windows 7 64-bit. Yesterday, I uninstalled RoboHelp 8, and installed Technical Communication Suite 5, selecting RoboHelp 11, Acrobat, and Captivate. Now, When I try to launch RoboHelp 11 from the Start menu, the app crashes immediately. The crash details are as follows:

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          RoboHTML.exe

  Application Version:          11.0.0.179

  Application Timestamp:          52b00cf5

  Fault Module Name:          StackHash_9223

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Code:          c000041d

  Exception Offset:          74d44d62

  OS Version:          6.1.7601.2.1.0.256.1

  Locale ID:          4105

  Additional Information 1:          9223

  Additional Information 2:          9223a3bf336ec7c43c78ce766b7f8f1b

  Additional Information 3:          ff92

  Additional Information 4:          ff922f31972cfa7f5e3da97ce1a35307

Is there an easy way to fix this? I have tried running it as Administrator and not as Administrator, and it made no difference.

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1 reply

Peter Grainge
Community Expert
Community Expert
March 18, 2014

Rh must be installed with local admin rights but even if not, it should not crash.

I would uninstall and try again. If it still fails, support for installation is free.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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March 18, 2014

I performed a re-install, ensuring that I ran it as Administrator, and the crashing problem persists. All the other applications run fine. It is just RoboHelp 11 that crashes.

Peter Grainge
Community Expert
Community Expert
March 18, 2014

This is not a common situation and I really do think your best option is to contact Adobe.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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