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jez251
Participant
Aug 18, 2015 3:56 PM UTC
Question

RoboHelp 11 crashes when trying to export DOCX

Hi,

This may be a generic topic but I just need to get clues as to what is causing Robohelp to crash when simply trying to generate a DOCX file from my project. The log file compiles the topics and gets to the saving docx part then crashes.

Any info would be greatly appreciated.

Jaime

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13 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Aug 20, 2015 3:17 PM UTC

Does it also crash if you try to generate one of the sample projects?

Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

Please try as that will help pinpoint the next step to solving the problem.

Also try generating to DOC only.

Post back how you get on.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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shgstewart
Inspiring
Jul 12, 2018 5:22 PM UTC

I am having the same problem.  When I tried to generate a sample project, it did generate, but aside from one horizontal line on the first page, the document came out completely blank.  Word's information readout in the bottom left corner seemed to think the document included ~900 words, but I couldn't see anything, nor could I select anything.

I'm trying to generate individual documents now, and the generation scroll is throwing an error:  "Warning:  Word document became corrupt when trying to append a malformed topic [$Topic_Name]"  What does that mean?

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jul 12, 2018 6:01 PM UTC

See Print Issues on my site. See if it helps and post back if not.

Peter Grainge

www.grainge.org

@petergrainge

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