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cseng
Participant
February 17, 2014
Question

Robohelp 11 Crashing problem with Office 2007.

  • February 17, 2014
  • 1 reply
  • 674 views

Since installing Robohelp 11 all of my office 2007 programs have been crashing.  Outlook has crashed inserting an attachment and when opening a new email. Excel has crashed when opening a document using the open command on the menu and also while saving. Word and Publisher have also crashed at various points. Anyone else experiencing this problem or have a solution. I have Windows 7 Pro installed and Office 2007. I have confirmed that it is Robohelp 11 - all updates have been applied to windows and I backed out newly installed software until the problem stopped - problem stopped as soon as Robohelp 11 was uninstalled. I have also recreated the computer Profile, uninstalled Office 2007 and reinstalled.

Any Ideas?

Carole

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 19, 2014

No one else has reported this and I have never known it to happen with any combination of Office and RoboHelp. Hopefully now reinstalling Rh will go smoothly. Let us know.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 19, 2014

Just a thought. You were running the installer files from the local drive, not off the network?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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