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A
AugiTech
Participant
July 21, 2016
Answered

RoboHelp 11 - DHTML Drop-down text not displayed in output folder

  • July 21, 2016
  • 1 reply
  • 1148 views

I have had this issue in almost all versions, currently using 11. Created new topics, imported old topics that have worked, also created new "test" projects with one topic in it with a text hotspot. This is what I am doing.

1. With the mouse I highlight the text I want to use as a drop-down.

2. Click on DHTML>Create Drop-down Hotspot and Text.

3. Enter my text in the text bow.

4. Compile the project and run the file and it works.

5. I then copy all the files from my local computer to a network folder.

6. I open a topic with some drop-down text and click on the link for the drop-down and nothing happens.

So the hotspot link does not produce the drop-down text box. Any ideas, I haven't really seen a solution on this board except for re-installing which may or may not work.

Thanks Alan.

This topic has been closed for replies.
Correct answer AugiTech

Thank you, I will give the suggestions a try and then come back with my findings.

Rgds,

Alan


In trying your suggestions I solved my problem. Looks like when I generate my code I need to make my output folder on the network server drive.

What i have been doing is generating the code on my local C:\ drive and then copying it to the network server. Some how this does something to the files, not sure what, but it works now.

Thanks for your help.

Alan

1 reply

Captiv8r
Captiv8r
Legend
July 21, 2016

Hi there

What kind of output are you creating? Microsoft HTML Help (CHM format), WebHelp, FlashHelp, Multiscreen? Something else?

You said you "compile" so it would seem to suggest CHM. But then you mention running from the network and I know CHM format doesn't do that without special settings.

Also, what browser(s) and versions have you tested with? Microsoft Internet Explorer, Google Chrome, Firefox, etc.

Cheers... Rick

A
AugiTechAuthor
Participant
July 21, 2016

Hi Rick thanks for the quick reply. I am creating WebHelp. I have tested with IE11, Chrome and Firefox.

I do have some topics that work and most don't work.

I click on the HTML file from within a folder on the network before it gets built into our tool and that's where I run into the issue.

Captiv8r
Captiv8r
Legend
July 21, 2016

Hello again

I'd begin by visiting Willam's site and making sure you have downloaded and installed all the patches for your RoboHelp version.

Click here to visit Willam's site

Then after ensuring RoboHelp is at the latest and greatest, generate again and test. Maybe that will work.

If not, perhaps the next step I'd try would be to click Tools > Update DHTML effects.

Generate and test again.

As the last step, if the others have failed, I'd open one of the Sample projects (click here for a video on doing that)

Then I'd right-click the Project Manager files (any HTM file will do) and choose Explore. From there, I'd find and copy the file named EHLPDHTM.JS, then go to your own project location and paste it so it replaces your existing.

Cheers... Rick

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