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Anonymous
July 30, 2015
Question

Robohelp 11- Error in zipping Project file

  • July 30, 2015
  • 1 reply
  • 197 views

Our company has recently upgraded from version 10 to version 11. When we were using  version 10 we were able to upload the Robohelp projects to a Shared Drive and we were able to zip the projects.

Now that people are using version 11 and documents have been updated, users are no longer able to upload to a shared drive nor are they able to successfully zip the Robohelp project file.

One of the errors that is appearing when people try to zip the projects is that that “the file cannot be compressed because it contains characters that cannot be included in a compressed folder”.

Do you know of a quick way to identify all of the content in Robohelp where these characters exist and how to update the project by removing the characters so that the project can be zipped?

Your assistance is greatly appreciated

Cheers

Pamela

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 2, 2015

    There have not been any other reports of this on the forum or anywhere else that I follow. Also I cannot think of any change that would lead to this.

    File names can be viewed in Project Manager and the Topic List but that does not show the path.

    Sorry I cannot be of more help. Do post back if you have other information that you think will help or if you find a solution.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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