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simonb31343439
simonb31343439
Participant
July 26, 2016
Question

RoboHelp 11 freezing in HTML editor

  • July 26, 2016
  • 2 replies
  • 1010 views

I don't know if anyone else has experienced this, but RoboHelp 11 occasionally freezes when I am in HTML editor mode. The only solution I have found is to fire up Windows Task Manager and kill RoboHelp, thus losing any unsaved changes.

Any ideas?

Simon

This topic has been closed for replies.

2 replies

A
Anonymous
October 25, 2016

Wow, I thought I was the only one with this problem. I often switch between the Design and HTML views, and that seems to bring about the crash behavior.

I think the fault lies somewhere in a piece of software the devs use to build the ribbon menu interface. The error messages I receive point to ToolkitPro1640vc100U.dll.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 26, 2016

Are you using your mouse's scroll wheel? I've found that sometimes Adobe products react badly to their use.

simonb31343439
simonb31343439Author
Participant
July 26, 2016

Hi Jeff,

No, I am not using the scroll wheel, just click-dragging the mouse to highlight text.

Simon

Captiv8r
Captiv8r
Legend
July 26, 2016

Hi there

Can you click File > Rename Project and capture the dialog that appears?

Don't actually rename anything, cancel the dialog. But I'd like to see a screen capture of it.

Post it back here using the web interface where you click the icon shown below:

Cheers... Rick

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