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simonb31343439
simonb31343439
Participant
Jul 26, 2016 9:15 AM UTC
Question

RoboHelp 11 freezing in HTML editor

I don't know if anyone else has experienced this, but RoboHelp 11 occasionally freezes when I am in HTML editor mode. The only solution I have found is to fire up Windows Task Manager and kill RoboHelp, thus losing any unsaved changes.

Any ideas?

Simon

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12 replies

Anonymous
Oct 25, 2016 8:21 PM UTC

Wow, I thought I was the only one with this problem. I often switch between the Design and HTML views, and that seems to bring about the crash behavior.

I think the fault lies somewhere in a piece of software the devs use to build the ribbon menu interface. The error messages I receive point to ToolkitPro1640vc100U.dll.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jul 26, 2016 1:47 PM UTC

Are you using your mouse's scroll wheel? I've found that sometimes Adobe products react badly to their use.

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simonb31343439
simonb31343439Author
Participant
Jul 26, 2016 1:50 PM UTC

Hi Jeff,

No, I am not using the scroll wheel, just click-dragging the mouse to highlight text.

Simon

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Captiv8r
Captiv8r
Legend
Jul 26, 2016 2:20 PM UTC

Hi there

Can you click File > Rename Project and capture the dialog that appears?

Don't actually rename anything, cancel the dialog. But I'd like to see a screen capture of it.

Post it back here using the web interface where you click the icon shown below:

Cheers... Rick

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