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WilliamEngility
Participant
December 12, 2014
Question

RoboHelp 11 HHC3004: Fatal Error Compiling CHM file due to invalid HTML tag names on .jpg files.

  • December 12, 2014
  • 1 reply
  • 2255 views

Hi Folks,

I work for the Navy and recently upgraded my .xpj project files from RoboHelp 10 to RoboHelp 11 (version 11.0.3.268). After a few design edits I tried generating a CHM file and received the following 2 error messages and one warning message.

1. (Warning) Warning: The size of stop file has to be limited in 512 bytes.

2.(Error) The HTML tag " ?rh-anchor-id id="IX_Filter_83"?" is not a valid HTML tag (it does not begin with an alphanumeric character).

3.(Error) HHC3004: Warning (The .Jpg File Name) XXXXXX-XXXX-XX .jpg: The Html tag " ]!@#$$%%^&_(*&^(_#$% ^%$& is not a valid HTML tag (It does not begin with an alphanumeric character).

After generating the .CHM file  I cannot view it and when I tried to do anything else with it, RoboHelp 11 will not run because it says the file is already open. I checked the SSL/Microsoft HTML Help folder and there is no copy of the file to be found nor can I find any process or CHM file open in MS Task Manager.

Please note: RoboHelp 10 can generate and has generated a CHM file from this project file successfully on numerous occasions. This HTML/CHM compile error is specific to RoboHelp 11. After doing some research I have found there were issues in the past with long file names with .jpg files that may have caused the same issue in RoboHelp 7/8/9 and that by shortening the file name the issue seem to be resolved. Would this be a good path for troubleshooting the issue?

My current development environment is MS Windows 7 x64 SP1 and Adobe TCS5. MS Word 2010 is used for documentation and then imported into RoboHelp.

I at this point cannot reinstall RoboHelp 10 to generate these files unless I cannot find a solution to this issue and then put in a request to my IT folks.

Thanks in advance for any help or insight on how to possible resolve this.

V/R

William Hazen

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 17, 2014

The first warning can be ignored, it is like a speed limit sign that is just telling you the limit rather than telling you your speed.

The second warning is because Adobe have some processing instructions in the source that did not exist when Microsoft wrote the help compiler which has not been updated for over ten years. The output files will not contain that code and will thus be OK.

Are you generating the CHM to a local drive (good) or a network drive (bad)?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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WilliamEngilityAuthor
Participant
December 17, 2014

Hi Peter,

Thanks for the response. I have been following your blog for years. To answer your question, I am generating the .chm file to my local C: drive in the default "My RoboHelp Projects" folder. It's the third error message with the strange HTML tags on the .jpg files that is the conundrum. I don't have an issue compiling the same .chm file in RH10. Still not sure if something happened when RH11 upgraded the RH10 .xpj file on import but that is another troubleshooting path I hope to go down.

Thanks again and I look forward to any insight you can give me.

V/R

William Hazen

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 18, 2014

Can you create a new project in Rh10 with just one or two topics and use the same image to see if it is OK there?

Assuming it is make a copy of that project and upgrade it. Problem back?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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