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S
SOPHIEO123
Participant
January 3, 2018
Question

RoboHelp 11 installation errors DS003, DF012, DW071 and DW003

  • January 3, 2018
  • 1 reply
  • 563 views

Hello All,

I've been using RoboHelp 11 since 2014 after initially downloading the trial version and then buying a licence online. As such, I have never had an installation CD. The installation files were all downloaded in 2014.

I have been allocated a new laptop and tried to install RoboHelp 11 on the new laptop. I used the original install files. However, the install throws up the following errors:

   

When I open RoboHelp and try to edit an html file, the editor does not launch - obviously because RoboHelp has not been installed correctly/the install has unresolved errors. 

Would appreciate any advice on how to go about fixing this....

Many thanks in advance!

- Sophie

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 3, 2018

Did you install it as a local admin with full rights to your c:\ drive? Were the install files located on your c:\ drive (as opposed to some other drive letter - there have been issues reported when installers aren't run from the c:\ drive)?

S
SOPHIEO123Author
Participant
January 3, 2018

Thanks for the prompt reply, Jeff.

Yes, I have local admin rights.

The install files were copied over to the C drive of the new laptop.

Hope this clarifies things.

Thanks and regards,

Sophie

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 3, 2018

Did you have any copy of Acrobat distiller/reader already on your machine? That may have had an impact on RH trying to load the "headless" version it ships with. Contact Support - install problems are usually a freebie call.

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