Skip to main content
T
thekofler
Known Participant
July 23, 2014
Frage

RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

  • July 23, 2014
  • 3 Antworten
  • 1727 Ansichten

I have experienced several intermittent problems when generating Word docs from RoboHelp 11 over the last few months. Word crashes when generating a printed document from RoboHelp displaying a dialog that says "Word is trying to recover your documents". The document is generated, but all images in the document are missing. After much investigation I think this is related to the  incompatibility with RoboHelp and 64 bit Word. I experience the same sort of errors related to the number of topics in the single source layout as in the following thread:

RoboHelp 10: Problems generating Printed Documentation

Is RoboHelp 11 still incompatible with Word 2010 64 bit? Is there any other solution besides installing the 32 bit version of Word?

Thanks Mark

Dieses Thema wurde für Antworten geschlossen.

3 Antworten

A
Anonymous
May 6, 2015

We are in the processing of requesting a new PC and trying to decide if we will encounter problems using Windows 64 bit and Office 32 bit.  Using RoboHelp 11, we currently output to Printed Doc in Word format.  Should be anticipate any problems?

S
seahorse68
Participating Frequently
April 21, 2015

For me, RH11 crashes when I try to generate a pdf.  I am using Word 2010 (32 bit) and Acrobat XI pro.

"Adobe Robohelp 11 has stopped working - A problem caused the program to stop working correctly.  Please close the program."

Willam van Weelden
Willam van Weelden
Inspiring
April 21, 2015

For this issue, Try removing the SSL. Then add another Printed Documentation SSL with a different name. Does that help?

S
seahorse68
Participating Frequently
April 21, 2015

i get the same error.

T
thekoflerAutor
Known Participant
July 28, 2014

It seems this is still the case. I installed 32 bit Word and can now generate printed documentation without the described errors.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 30, 2014

Whilst Rh is designed to run on 64 bit systems, it is a 32 bit app. Microsoft themselves recommend using the 32 bit version of Word for maximum compatibility with other apps.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
U
UncleJay
Participant
October 29, 2014

Is this why I cannot generate a Printed Document in RoboHelp 11? I have MS Word 64 bit installed.

Here is the error message:

" Microsoft® Word has not been started on this computer.

Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again."

Is the soultion then to replace the 64 bit MS Word or Office to the 32 bit one?

Please advise.


Allgemeine NutzungsbedingungenAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices