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A
Anonymous
September 7, 2015
Answered

RoboHelp 11 - JavaHelp JDK-Selection fails silently - are there any logs that I could view?

  • September 7, 2015
  • 1 reply
  • 312 views

Hello,

I'm migrating a RoboHelp Project from Version 9 to Version 11, and so far everything went smooth.

But now I faced a problem that is a show stopper:

  • In the ssl dialogue for generating java help I get a prompt to select a JDK after clicking "Next", "Save" or "Save and proceed"
  • After selecting a JDK the prompt closes and I am back in the ssl dialogue
  • When clicking "Next", "Save" or "Save and proceed" the JDK selection prompt opens again...

I assume that something goes wrong in the Background that is not forwarded to the user. If I select a wrong JDK folder on purpose then I get a "normal" error message stating that no java.exe and so on could be found...

I was able to reproduce the behavior on two different PCs.

So my Question is: How can I find out what's going wrong?

- Are there logs I could look at?

- Can I turn on some kind of debug mode to get logs?

BTW: I am using Version 11.0.4


Any help would be highly appreciated as the JavaHelp Generation is critical to us.

Best regards

Andy

This topic has been closed for replies.
Correct answer

I did not find a answer to the "where are the logs" part of my question, but with a lot of trial and error I found a solution to the initial problem that stood in the way of generating the JavaHelp:

I downloaded and installed a very old version of the Java SDK (1.2.2_017) and installed it on the system I am working on. After installing that Java version the JavaHelp 2.0 did generate again.

Best regards

Andy

1 reply

A
Anonymous
Correct answer
September 8, 2015

I did not find a answer to the "where are the logs" part of my question, but with a lot of trial and error I found a solution to the initial problem that stood in the way of generating the JavaHelp:

I downloaded and installed a very old version of the Java SDK (1.2.2_017) and installed it on the system I am working on. After installing that Java version the JavaHelp 2.0 did generate again.

Best regards

Andy

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