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rams5924220
rams5924220
Participant
August 3, 2015
Question

RoboHelp 11 WebHelp Pro does not display the correct topic in IE over HTTPS

  • August 3, 2015
  • 1 reply
  • 272 views

I have an issue where the correct topic/content is not being displayed while accessing my application over HTTPS in IE 9 (the default TOC page is being displayed). It works fine in IE10 or above, Firefox and also in non-HTTPS environments (IE9 works too).

Any help would be much appreciated!

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 4, 2015

Are you hosting this help on a server running RH Server?

rams5924220
rams5924220Author
Participant
August 4, 2015

No. I'm running my application on two Windows Server 2008 R2 servers behind a NetScaler load balancer. I have the output generated from RoboHelp included in my .NET application and launch the help topic based on the page within the application that is being viewed.

One other observation: When I try to access my application using the machine URL, the help topic loads correctly. When I try to access the load balanced URL for my application, that's when the TOC page gets displayed in IE9. I have no issues with IE10 or IE11.

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