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R
RobertDTaylor
Inspiring
February 17, 2016
Answered

RoboHelp 2015 - Android app external hyperlinks not working.

  • February 17, 2016
  • 6 replies
  • 992 views

Hi all,

I have a user guide for an app my company develops. The guide is created with RoboHelp 2015 with latest updates (12.0.2.384)

The user guide is generally viewed online via web browser, and I export it as "Responsive HTML" for this purpose.

Recently, the requirement has appeared to have the help available as an app on a mobile device running the actual app the help is for. (at this point no need for context sensitive help etc. - it's just a user guide available on the users' device).

I got the "Mobile App" output type working after a bit of playing, and I can now generate a very nice Android app version of my user guide.

It all seems to work very well, and is viewable equally well on phones, tablets etc.

The only fly in my ointment is that any external links to websites which appear in my user guide simply do not work.

ie. tapping a link does absolutely nothing (that I can see). No message, no popup, no jump to external browser, etc.

If I view the same user guide via the normal web browser mechanism, the links open a new browser window with the link properly opened.

I have checked over and over all settings related to the "Mobile App" output type, and I see nothing which seems to be related to this...I'm at a loss...

Can anyone shed any light on this?

regards

Robert

    This topic has been closed for replies.
    Correct answer RobertDTaylor

    Hi Abhishek,

    I have installed the latest update (3) and can confirm that this is now working well.

    Many thanks for your attention during the resolution of this issue.

    6 replies

    R
    RobertDTaylorAuthorCorrect answer
    Inspiring
    April 18, 2016

    Hi Abhishek,

    I have installed the latest update (3) and can confirm that this is now working well.

    Many thanks for your attention during the resolution of this issue.

      A
      Adobe Employee
      abhi_AdobeTC
      Adobe Employee
      April 19, 2016

      Great!

      Please reach out to us in case of more issues. We'll be happy to help.

      R
      RobertDTaylorAuthor
      Inspiring
      February 24, 2016

      No Problems,

      Just checking...

      regards

      Robert

      A
      Adobe Employee
      abhi_AdobeTC
      Adobe Employee
      February 24, 2016

      Just to give you little more details on this, it's an issue related to how PhoneGap handles external links. It prohibits the application to open links in the browser outside application.

      We are trying to fix the same.

      Thanks !

      Regards,

      Abhishek

      Product Manager

      Adobe Technical Communication Products

      R
      RobertDTaylorAuthor
      Inspiring
      February 24, 2016

      Hi Abhishek,

      Is there any progress on this?

      regards

      Robert

      A
      Adobe Employee
      abhi_AdobeTC
      Adobe Employee
      February 24, 2016

      Hi Robert,

      This is taking longer than expected at our end. The initial workaround that we thought of didn't work.

      We are working on it and I shall update you as soon as a fix is available.

      Thanks for your patience.

      Regards,

      Abhishek

      Product Manager

      Adobe Technical Communication Products

      R
      RobertDTaylorAuthor
      Inspiring
      February 18, 2016

      Many thanks Abhishek,

      Look forward to the update...

      regards

      Robert

      R
      RobertDTaylorAuthor
      Inspiring
      February 18, 2016

      I also meant to mention that I have tried the help app on a number of devices, without any difference on any of them.

      A
      Adobe Employee
      abhi_AdobeTC
      Adobe Employee
      February 18, 2016

      Hi Robert,

      We have replicated the same at our end and will be providing a fix shortly (within a day or two).

      Sorry for the inconvenience caused.

      Regards,

      Abhishek

      Product Manager

      Adobe Technical Communication Products

      A
      Adobe Employee
      abhi_AdobeTC
      Adobe Employee
      February 17, 2016

      Hi Robert,

      Thanks for reaching out.

      This is a very basic use case and hyperlinks should work fine. However, we are getting this checked to see if there is any issue.

      Will reach out to you with a resolution ASAP.

      Regards,

      Abhishek

      Product Manager

      Adobe Technical Communication Products

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