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J
joanng10897457
Participant
November 11, 2015
Question

RoboHelp 2015 asking for the file archive part

  • November 11, 2015
  • 3 replies
  • 578 views

There is only the Exe to download from the Adobe site for RoboHelp 2015, but after install, when trying to extract,

I receive error message that "the file archive part is missing"

    This topic has been closed for replies.

    3 replies

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    August 24, 2017

    Moving to RoboHelp​

    P
    pragram
    Participant
    July 4, 2017

    You must find the RoboHelp_12_LREFDJ.7z file archive (below the setup file you had specified) on the same page. After downloading that 7Z file format archive, you can unzip it using Winzip or any other supported extractor and then run the Setup file under RoboHelp 11 folder (in the extracted contents).

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2015

    there are two files (an exe and a 7z).  ie,  file 1 of 2 and file 2 of 2.

    you need to download both, put them in the same directory and then double click the exe.

    J
    joanng10897457Author
    Participant
    November 11, 2015

    There is only one file to install for this software on our LWS site.  Where do I find the 7z file?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2015

    it should be at the same location where you dl the exe.

    if you can't find it,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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