Skip to main content
A
Anonymous
July 12, 2016
Question

RoboHELP 2015 - Generated Flash help Search feature is not working in ie 11 and Firefox ver 47.0.1

  • July 12, 2016
  • 1 reply
  • 2358 views

I have upgraded to RoboHELP 2015 and have installed all 3 updates. When I generate a flash help and then run in IE11, the search function does not display any results. It looks like it's working (displaying Searching) but never displays any results.  I see the full data text search in the pod and I see many .xml files generated. If I generate a webhelp, the search feature works but of course I don't have that sexy flash gui that my customer likes. Anyone else having this issue? Is this a bug? Can anyone suggest a workaround or a fix?

This topic has been closed for replies.

1 reply

A
Angelo_Volta
Known Participant
January 26, 2017

The same thing is happening to me, many of our customers, and the support department at my company.

I contacted RoboHelp support and the agent recommended adding the C: drive to the Trusted Location Settings for your Flash Player.

However, this did not resolve the issue for me or anyone else.

I'm surprised that your FlashHelp works in IE at all. The TOC and Navigation don't display for us so we've stopped using IE completely.

Now we are having this Search issue in Firefox and Chrome .... Adobe Support seems clueless about it.

In any case, make sure your flash plug-in is up to date (in Firefox, it doesn't not automatically update). Let me know if you find a solution....thanks.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 26, 2017

There are later updates and I believe one includes a fix for search issues.

Issues resolved in Adobe RoboHelp (2015 release)

Adobe - Support : RoboHelp Support Center : Service Releases

See if applying the later patches helps. I note the first link shows five patches while the second only shows four. I believe 4.1 may be the version that is on the download page. If you update via RoboHelp, it should find the latest.

I'm not sure that will fix the problem but it is the first thing to try.

Also see if you get the same issue with the supplied sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
A
Angelo_Volta
Known Participant
January 27, 2017

Hi Peter,

Thanks so much for your response...

I read through all of the Issues Resolved bullets and I didn't see one that dealt with the issue we are experiencing. The closest issue was for RoboHelp Server -- the Index and Search not loading in Chrome and Firefox. The issue that we're having is that the Search function is loading but does not work at all. The user types in a search word and it says "Searching." forever.

I have updated RoboHelp via the program itself ... I'm running 12.0.4.460.

I accessed the sample projects but neither one of them has FlashHelp listed in the Output methods?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices