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paaron46
Participant
December 6, 2016
Question

RoboHelp 2015 lag issues

  • December 6, 2016
  • 2 replies
  • 492 views

Ever since upgrading from RH 11 to RH 2015 we've been experiencing awful lag issues. Everything from opening topics to typing has a second or two lag which is unbearable after a while, and is costing us valuable man hours.

I contacted Adobe customer support. The representative took over my computer and tried to fix the issue himself. He couldn't. He said it was an issue with my project, but couldn't tell me what the issue actually was. There were no such lag issues in RH11, so I'm wondering how this can be the fault of my project and not of RH 2015.

I've seen other discussion posts about RH 2015 lag issues, but the only response I've seen to those is to run the project locally on your machine. I am doing this and I still get the lag issues constantly. How can I fix this lag?

Edition: RH 2015

Version: 12.0.4.460

Project size: 200+ topics

Windows 10 Pro

RAM: 16GB

i7-6650U CPU @ 2.20 GHz

TortoiseSVN 1.9.4 - Used to version our help and keep it synced with the software, but the project is checked out locally to my machine. When I update the project in RH 2015 I then update the main project through SVN. (Again, we used this same exact setup with RH11 and it worked like a charm.)

Thank you for your time.

This topic has been closed for replies.

2 replies

Germanedge Solutions GmbH
Germanedge Solutions GmbH
Inspiring
December 7, 2016

Hi!

I'm not a  specialist for your question, but I might be able to provide some more reference information. I'm using RH 2015 with TortoiseSVN on Windows 7, 8 GB RAM, also with several large projects (size +1000 topics). I don't have any lag issues, neither when opening a project nor when typing or saving. So I don't think it's a general problem of using version control and RH 2015. More likely your problem is caused by a mix of several issues.

Kind regards
Karin

    Captiv8r
    Captiv8r
    Legend
    December 6, 2016

    Hi there

    Oh how fun. Don't you love troubleshooting?

    I think I I were in your shoes, I'd begin by simply closing the project you are in and creating a new empty project. Add a few topics. See if the lag still exists after playing with it for a while. If so, you know it's got something to do with RoboHelp and your setup. And if there seems to be no lag, my own suspicion is something to do with the fact source control is in the mix. At that point, further troubleshooting would be in order.

    Cheers... Rick

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 6, 2016

    ... or try one of the sample projects that ship with RoboHelp.

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