RoboHelp 2015 locking up when adjusting pod pane width

Forum|Forum|10 years ago
February 17, 2016
1 reply
1564 views

We just upgraded from RH9 to RH2015. I have successfully converted one of our projects. However, when I do a simple adjustment to the width of a pod panel, RH2015 locks up every time.

For example, if I click and drag the panel's right pane border to the red line, RH2015 immediately locks up.

I've closed the project and deleted the project's cpd file, then reopened the project with the same result.

Any help would be appreciated.

This topic has been closed for replies.

Captiv8r

Legend

Have you ensured RoboHelp has the latest service release applied? To my knowledge it should reflect 12.0.2.384.

Beyond that, I'd suggest opening one of the sample projects or creating a totally fresh project and see if this happens with a different project open. I can't fathom why that would make a difference, but it's worth trying.

Cheers... Rick

S

SGRoehAuthor

Inspiring

Thanks Rick.

Yes, I verified I have the latest update shown in your image - "12.0.2.384".

I did open the sample project "EmployeeCare3" and of course I had to upgrade it before it would open. After upgrading, it too locks up when I make any adjustments to the pane width.

UGH!

S

SGRoehAuthor

Inspiring

I meant to add this to my last post...

I even tried deleting the !ScreenLayout!.fpj file from the !ScreenLayout! folder and the rhscreenlayout.apj file just in case one or both were corrupted in some way but no luck.

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