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Deepdene
Participating Frequently
May 23, 2016
Answered

RoboHelp 2015 responds very slowly

  • May 23, 2016
  • 2 replies
  • 533 views

First, I'm sorry if I post this in the wrong category, but it seems the general RoboHelp category has been removed.

I recently upgraded from RoboHelp 11 to RoboHelp 2015 on my Windows 2008 computer. I installed the available updates, patch 2 I believe, so there are no updates that I'm currently missing.

I have converted my project, but when I started to work in RoboHelp I noticed that it responds very slowly. I'm really just trying to add new topics and edit existing ones; I haven't tried creating any output yet (normally, I would use the Microsoft HTML Help and WebHelp options). I have not experienced any problems with my projects before upgrading. It is the same size and saved in the same location as before.

So the slowliness I experience applies to pretty basic operations:

  • clicking the RoboHelp icon in my Windows task bar
  • loading a topic in RH
  • clicking anywhere in the text; it takes a pretty long time before the cursor appears where I want it to
  • selecting text
  • typing; I'm typing away, but can't see on the screen what I'm writing

It just feels... slow, which I'm not at all used to.

Any suggestions or recommendations would be very appreciated. Thank you.

This topic has been closed for replies.
Correct answer Captiv8r

Annnnd lemme guess here and speculate wildly.

Your project is stored on a network drive?

If so, close the project, move it to your local C drive. (Preferably in a folder such as C:\Projects\YourProjectNameHere)

Cheers... Rick

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 23, 2016

The general forum is still at RoboHelp but since RoboHelp for Word was killed off, this is the best place to post general questions anyway.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Captiv8r
Captiv8rCorrect answer
Legend
May 23, 2016

Annnnd lemme guess here and speculate wildly.

Your project is stored on a network drive?

If so, close the project, move it to your local C drive. (Preferably in a folder such as C:\Projects\YourProjectNameHere)

Cheers... Rick

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DeepdeneAuthor
Participating Frequently
May 23, 2016

Thanks Rick, and I appreciate the irony... Guess I'm not the first one asking this question. Is it a new recommendation to store the project on the local drive since I haven't experienced these problems before?

I moved the .xpj file to my C: drive as you suggested. The only problem now is that the project is empty. No topics or books are in it. Do I have to move them to the same location too?!

Thanks!

Captiv8r
Captiv8r
Legend
May 23, 2016

Hello again

Yep, the xpj just contains pointers to other content. The project is all files and folders.

Nope, recommendation isn't a new one. We have always recommended projects be stored locally. But recent versions of RoboHelp made some accommodations to allow some network usage. You just hit that spot where it once worked just dandy and now suddenly it's See RoboHelp. See RoboHelp Crawl.

Cheers... Rick

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