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shawnm67914193
shawnm67914193
Participant
December 2, 2015
Question

RoboHelp 2015 screen freeze problem

  • December 2, 2015
  • 1 reply
  • 530 views

I'm working on a moderately sized project (about 15 topics so far, 26 MB total). I've imported HTML files from Google Docs and I'm outputting as PDF. The first time I crashed was a couple of weeks ago. I'm not sure what the problem was, but suddenly the screen was frozen, I'd get error dings when I tried to save or click on anything, yet the task manager said the software was running (not unresponsive). I chalked it up to having too many programs open at the same time or too many topics opened, and I learned to not do that when working on RoboHelp. I wondered if the problem was RAM, since the task manager said I had only a little free memory, but my boss got new RAM instead of more RAM.

Yesterday I had the same problem, only I was just running a browser, Acrobat Pro, Outlook and Lync, and only had a few topics open in the project. I was copy and pasting tags in the HTML window both times I crashed (I crashed once an hour in the 2 hours I was working on RoboHelp).

Details about my situation: I'm working on files stored on my laptop; I just got an upgraded laptop (Lenovo T420) with 4 GB RAM, 64-bit system Windows 7, 2.5 GHz CPU. I was working from home on VPN all occasions I crashed, but my co-worker is having the same problem with her copy of RoboHelp and she mostly works onsite.

I'm considering uninstalling and reinstalling RoboHelp, but I tried that the first time it crashed. I suppose I can edit my files in an HTML editor, but shouldn't I be able to do that in RoboHelp? I'm glad I didn't spend my own money on this software... I don't remember it being this buggy when I worked with it in 2000.

Shawn

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1 reply

A
Community Expert
AmebrCommunity Expert
Community Expert
December 2, 2015

If you got dings when clicking, perhaps all that happened was a dialog box fell off the screen.

Try this if it happens again:

Press Alt + Spacebar, then M.

Then press any arrow key.

Then waggle the mouse until the dialog box comes into view on screen.

Click to drop the dialog box where you want.

Captiv8r
Captiv8r
Legend
December 3, 2015

Or for a simpler approach, if you have a key on your keyboard with a Windows logo on it, press and hold that key while pressing the left arrow key a couple of times.

Cheers... Rick

A
Community Expert
AmebrCommunity Expert
Community Expert
December 3, 2015

Perhaps try in order.

Rick's first (keeping in mind it may change the size and position of your window/dialog box).

Then try mine if that doesn't work, as it will work with some dialog boxes that Rick's method doesn't catch. There are a few types of dialog boxes my method  doesn't catch, but they are pretty rare (I think I've come across 3 since I discovered it).

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