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rajis1
rajis1
Participant
May 27, 2016
Question

Robohelp 2015 trial installation failure

  • May 27, 2016
  • 1 reply
  • 307 views

When I download and install a trial version of Robohelp 2015, the Akamai Download manager goes thro smoothly. However, the installation of the product fails with an "failed to install" error. An advisory is offered as a link but it no longer exists. How do I get the trial version installed on my machine? I am running Windows 7.

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    May 27, 2016

    Hi there

    The install is a bit multifaceted. You install the Akamai Download manager and then it downloads two additional files. Only after those two files are downloaded completely will the install progress.

    Apologies if you were already aware of that.

    Cheers... Rick

    rajis1
    rajis1Author
    Participant
    May 28, 2016

    Hi Rick,

    Thanks for your message. Yes, I am aware of it. Akamai Download manager downloaded successfully and then the failure followed. The message indicated it failed to initialize the application. Puzzled! Once I accept the error, the downloaded files are removed, so I can't figure out what to check.

    Raji.

    Sent from my iPhone

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