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wolfman34
Known Participant
March 25, 2016
Question

RoboHelp 2015 upgrades my RH11 project but generating output won't work and RH doesn't close any more and leaves the CPD file corrupt

  • March 25, 2016
  • 2 replies
  • 880 views

I recently bought RH2015 and upgraded my project from RH11 with it. The upgrade process works fine and finishes successfully (as indicated by final message box). However, then when I try to close the project or exit RH2015 it won't do it. The only way to "exit" is to kill the RH process. If I do that and reopen the project again then RH2015 complains that the CPD file is corrupt. I tried deleting the CPD file and reopening the project. It'll open and rebuild the CPD file but still won't close cleanly. So the cycle starts all over again.

Even worse, none of the outputs generates. When I click on Generate.. for any of the SSL nothing happens.

Editing topics and saving them seems to work.

At this point RH2015 is useless to me. Please help!

Regards,

Wolfgang

    This topic has been closed for replies.

    2 replies

    T
    timothys44012862
    Participating Frequently
    April 14, 2016

    We have had the same problem on one of our (massive) projects since we got the latest service pack. Can you post more specifics on how you made the repairs that fixed the problem?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 14, 2016

    Is the project local?

    Please define massive?

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    T
    timothys44012862
    Participating Frequently
    April 15, 2016

    Yes, the project is local. Version control has recently been managed through Git, and project versions prior to this (perhaps coincidentally) are OK.

    Size: about 1200 topics, which equal 2000 pp in print output. That's big compared to our other projects, but perhaps not massive for some people. I should have been more specific.

    Captiv8r
    Captiv8r
    Legend
    March 25, 2016

    Hi there

    From RoboHelp, try clicking File > Rename Project. Capture the dialog and share it here for us to see.

    You don't need to actually rename, just cancel the dialog once you have done this.

    Cheers... Rick

    W
    wolfman34Author
    Known Participant
    March 25, 2016

    Unfortunately there is no dialog that shows up. When I click on "Rename Project" RH does nothing but going back to the previous view. The same behavior is observed when I try to select "Close Project" or "Exit" from the same menu.

    Is there a log file anywhere that could provide more clues?

    Captiv8r
    Captiv8r
    Legend
    March 25, 2016

    Try this. Close and restart RoboHelp.

    When you attempt to perform any action where it seems to hang, before trying anything else, press and hold the Windows key on your keyboard and press the left arrow key two or three times.

    My suspicion is that perhaps a dialog is appearing that is out of the visible area of your monitor and that keystroke will bring a dialog into view.

    Cheers... Rick

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