Robohelp 2015 won't let me import a Word document

People,

I have just installed Robohelp 2015 (version 12.0.0.306).

When I try to import a Word file to create a new project, it fails and I see the message:

"The Import Word Document Wizard cannot locate a supported version of Microsoft Word. Please install Microsoft Word 2000 or newer."

But I am using Word 2016.

Is this a known compatibility issue?

Thanks in advance,

MAM

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Correct answer Captiv8r

Hi there

You might ensure you have applied the latest service releases to RoboHelp. Just click the File tab, then Help and finally Updates.

Cheers... Rick

Captiv8rCorrect answer

Legend

Hi there

You might ensure you have applied the latest service releases to RoboHelp. Just click the File tab, then Help and finally Updates.

Cheers... Rick

Known Participant

Thanks. That worked.

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