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Maskahl
Known Participant
Apr 20, 2016 4:50 PM UTC
Answered

Robohelp 2015 won't let me import a Word document

People,

I have just installed Robohelp 2015 (version 12.0.0.306).

When I try to import a Word file to create a new project, it fails and I see the message:

"The Import Word Document Wizard cannot locate a supported version of Microsoft Word. Please install Microsoft Word 2000 or newer."

But I am using Word 2016.

Is this a known compatibility issue?

Thanks in advance,

MAM

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    Captiv8r
    Captiv8rCorrect answer
    Legend
    Apr 20, 2016 4:58 PM UTC

    Hi there

    You might ensure you have applied the latest service releases to RoboHelp. Just click the File tab, then Help and finally Updates.

    Cheers... Rick

    View reply

    2 replies

    Captiv8r
    Captiv8rCorrect answer
    Legend
    Apr 20, 2016 4:58 PM UTC

    Hi there

    You might ensure you have applied the latest service releases to RoboHelp. Just click the File tab, then Help and finally Updates.

    Cheers... Rick

    Translate
    MaskahlAuthor
    Known Participant
    Apr 22, 2016 11:25 AM UTC

    Thanks. That worked.

    Translate
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