Inspiring

Answered

RoboHelp 2015 .xpj Files Crashing RoboHelp 2017

Forum|Forum|8 years ago
April 26, 2017
4 replies
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Recently upgraded from RoboHelp 2015 to RoboHelp 2017. Normally, a project created in the older version updates automatically simply by opening the .xpj file in the newer version. However, RoboHelp 2017 hangs in both Windows 7 and Windows 10 when trying to open the .xpj file created in RH2015.

I've tried all the old stand-bys: rebooting the computer, giving the project hours to open in case it's trying to update, attempting to open projects with a smaller number of files, re-installing RoboHelp on the computer, and installing RoboHelp on a different computer. The end result has been the same. After about 3 seconds, the Starter screen freezes and dims slightly, and RoboHelp continues to churn until I kill it in Windows. I've noticed two messages in the status section at the bottom of the screen: either "loading xxx.xpj" or "Loading DB info."

I also tried deleting the .cpd file and opening from the .hhp file. Same outcome.

One other observation: Typically when updating a project to a new version of RoboHelp, a pop-up displays saying that the project was created in an older version and offers the option to update in the new version. No popup displays before the system hangs.

I am able to create a new project in RoboHelp 2017, so the app seems to be working as long as it's not updating older files.

Anybody else encountered this issue and come up with a work-around?

Thanks,

Steve

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Correct answer SJL_Amplify

Indeed, this was a bug, and Adobe fixed it in Release 2017.2.

S

SJL_AmplifyAuthorCorrect answer

Inspiring

Indeed, this was a bug, and Adobe fixed it in Release 2017.2.

B

bonniem45460749

Inspiring

I am trying to open a 2015 project in a new trial version of Rh 2017 (13.0.0.257) (Windows 10). The project is locally hosted.

I am having the same problems as described in this thread. I have deleted the CPD file, edited default.css to leave only one entry for font-face, uninstalled and rebooted and reinstalled, tried opening using various methods (launch the .xpd file, select File > Open), and it hangs and hangs.

At one point I was able to open the project but none of the topics or TOCs were present. I started to create new folders and import the topics manually, but Rh eventually crashed. I opened the project a second time and the folders/topics were not there. A second attempt to manually import the topics resulted in a crash.

Now I can't open the project at all.

Is this a problem that shows only with the trial license?

Please advise…

Peter Grainge

Community Expert

Note, this is a quick reply without having read through the thread. I'll look tomorrow, late here.

The obvious point is that the marked as correct answer was with Update 2 applied. You can, and should, apply updates to the trial version.

The trial version is not crippled in any way.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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S

SJL_AmplifyAuthor

Inspiring

To anybody who might be interested, I tracked down the culprit. We have been using @font-face in default.css to embed custom fonts in our output. Removing @font-face from default.css resolves the issue of RH2017 hanging when trying to open a project that opens in RH2015. Unfortunately, it also removes the custom font. Looks like I'll be opening a new question and, potentially, filing a bug report.

Peter Grainge

Community Expert

To be clear, that worked in 2015 but fails in 2017 or just fails the

upgrade but then works again?

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SJL_AmplifyAuthor

Inspiring

The @font-face code in default.css worked in 2015 and crashes 2017. If I remove the @font-face code from default.css, the project successfully opens in 2017. If I re-add the @font-face code in 2017 to default.css after opening the project successfully, the project crashes and won't reopen.

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SJL_AmplifyAuthor

Inspiring

It looks as though it might be related to some customizations I made to default.css. I took the sample project that worked in RH2017, pasted our custom default.css into the project folder, and tried to reopen the project. It didn't open. So I pasted in the default.css from one of the sample projects, and then the project opened. Has something changed in the way RH2017 parses that file? Odd that 2015 would open fine, but default.css would cause 2017 to hang.

Captiv8r

Legend

Hmmm, I'm not a member of the RoboHelp development team so I can't say for certain.

I suppose one way to know for certain would be to take a project that you have created that does NOT have the CSS, open it in RoboHelp, then attempt to import the CSS into the project and see if it makes 2017 Release gag.

If so, I'd consider it's likely a bug and should be reported to adobe using the link below.

Click here to report a RoboHelp bug

Cheers... Rick