Inspiring

Answered

RoboHelp 2017 'clocking' when entering content

Forum|Forum|8 years ago
August 23, 2017
4 replies
1001 views

I have a project that contains 47,821 files, 456 folders. It is 891 MB. When I try to add content, it is taking several seconds to add the content I typed. Is this due to file size? Is there a size limitation? What can be done to make RoboHelp responsive to my edits?

HTML

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Correct answer Ludlowvt

This issue was apparently due to system changes across the company and experienced by other employees in different applications as well. But perhaps this post may alleviate many concerns about projects being 'too big'.

Thank you for your suggestions!!

LudlowvtAuthorCorrect answer

Inspiring

This issue was apparently due to system changes across the company and experienced by other employees in different applications as well. But perhaps this post may alleviate many concerns about projects being 'too big'.

Thank you for your suggestions!!

LudlowvtAuthor

Inspiring

So it sounds like the location of the images in my project is not a problem if I am reading you right. So I think the question at this point is: Why is one topic trying to open images that are not linked to it and then having issues with updating...

Captiv8r

Legend

Hi there

Unless an image is actually referenced or used in a topic, it should not be loaded.

Where or what exactly are you seeing that is leading you to believe this topic is loading up every image in the project?

Cheers... Rick

LudlowvtAuthor

Inspiring

Sorry I made a bad assumption. It is not all files that are loading. (I thought it was as the length of time for that one topic to load was approximately 20 minutes.) However, I wrote down the image names (which are displayed at the bottom of the RH screen as they are loading).

What apparently is happening is that the files for the topic are being loaded 2 times. After the first load of the image files is complete, it is loading again "Using Cached version..." of the files.

This is the only topic where I am experiencing this issue.

LudlowvtAuthor

Inspiring

Some are in the folder structure for the topics and some are in the root file. What would cause the image to be saved to the root folder versus the topic folder? (FYI - I use MWSnap for image capture.)

Jeff_Coatsworth

Community Expert

IIRC the default behaviour when inserting images is to copy them into the root & make the link to them there; to get around that, you can copy the file into the desired folder & then make the link through the insert image function (but I could be wrong - I just tend to tidy them up after the fact when my employee puts them in the wrong place).

Jeff_Coatsworth

Community Expert

[I moved your post into the main RH HTML forum as it really doesn't have anything to do with Webhelp output]

Where is the project located? How is it structured - merged projects, all one big project, folders?

LudlowvtAuthor

Inspiring

The project is on my C: drive (we use SVN on server for version control). It is one project. The project folder indicates that it has 456 folders.

Jeff_Coatsworth

Community Expert

Hmm...and you say it's bogging down when you type content into a new topic? I've not heard of that one before...

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