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techwriter_sj
techwriter_sj
Participating Frequently
July 27, 2017
Question

RoboHelp 2017 crashes when generating a Master Project

  • July 27, 2017
  • 1 reply
  • 1088 views

I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout.

I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 27, 2017

When you say Master Project, are you referring to a merged help setup?

If you go back to the WebHelp layouts, do they still generate OK?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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techwriter_sj
techwriter_sjAuthor
Participating Frequently
July 27, 2017

When I took over the previous tech writer's job, it was named master project but I guess it is a merged help setup. This file titled "master project" lists 3 .chm files that are projects of their own if that makes sense. I guess it brings the three projects together and publishes it to one location?

I can still generate and publish the master project in RoboHelp 9. However, in 2017, it crashes when trying to generate webhelp or html5.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 27, 2017

I suspect that you need to first upgrade & generate each of the child projects first; then turn to upgrading the master and then finally generating it.

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