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A
andrewberryPSA
Participant
March 16, 2021
Question

Robohelp 2017 End of Life

  • March 16, 2021
  • 2 replies
  • 455 views

Adobe's EOL Matrix https://helpx.adobe.com/support/programs/eol-matrix.html

does not provide the end of life information for Robohelp 2017 and unless Robohelp Server 9/10/11 and Robohelp 2017/19/20 are the same thing I never got the notice. No one from Adobe Support was able to answer this question for me. 

    This topic has been closed for replies.

    2 replies

    A
    andrewberryPSAAuthor
    Participant
    March 17, 2021

    *UPDATE*

     

    Adobe responded. Essentially, there is no specific documentation or webpage that states EOL information for Robohelp. Only that the 2019/2020 are the only supported versions shown from the link below:

    https://helpx.adobe.com/in/support/programs/adobe-support-policies-supported-product-versions.html 

     

     

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 16, 2021

    Nope, RH Server is NOT the same thing as RH - if it isn't mentioned in that matrix, then it's not EOL-ed yet. I don't think you were talking to the RH Support folks - they would have told you that. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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