Inspiring

Answered

RoboHelp 2017 Layout icons missing from RHTML5 Output

Forum|Forum|7 years ago
December 24, 2018
2 replies
1408 views

We published our RHTML5 output last week and our page layout was fine. I tried a test generate of our project today and the TOC, Index, Glossary, Filter, and Search icons are now gone from the display of the output. I checked the Layout and all the options for these icons are set to true. I also looked at the layout.css and they are set to true in here as well. The graphics for all of the icons are located in our !ScreenLayout! folder as needed. I don't know what happened but any advice is welcome.

This topic has been closed for replies.

Correct answer lisabj4

I have seen some posts from people having issues with layouts and source

control. Might be worth poking around the forums.

Peter Grainge

www.grainge.org

@petergrainge

I recreated my screen layout and everything works correctly again. I hope this isn't a common occurrence, but luckily I didn't do too many customizations to the layout.

mjjhhc

Known Participant

Hey, I'm not using 2017 (currently using 2015)

but does RH still use a MasterThemeSchema file?

You might try replacing that file and configuring screen layout again.

In 2015, it sometimes seems that if I make a change to the Screen Layout, the MasterTheme file becomes corrupt, unworkable, won't display features as configured. So I wonder if that happens with 2017.

Hope it helps, curious to know what the solution will be for this...

Captiv8r

Legend

Hi there

Can you be a bit more explicit? For example, how exactly are you opening the output? Are you pressing the F1 key from a linked application? Are you clicking a help link in an application? Are you double-clicking a file or clicking on a link?

Also, what browser are you using? Firefox, Google Chrome, Microsoft Edge, Microsoft Internet Explorer?

Cheers... Rick

L

lisabj4Author

Inspiring

We generate our output locally and then FTP the output to a web server. We have users view our "online guide" using command that folks use or a bookmark to open it from the index (home.htm) from their web browser. The corp standard is to use IE 11.

Our "guide" was fine last Friday when we generated the guide and FTPd the files to the web server. On Monday, I did a test generate locally and now the icons are gone. I had a co-worker do the same and the icons are gone for her as well. For the test generate I'm looking at the output using the View result button after the generate is complete (I do this testing all the time during the week before moving it to the web server on Fridays.). If I open the home.htm file in the output folder it doesn't show the icons either. I tried to delete the folder created for the output to see if that helped and it didn't. I even cleared my browser cache and I still have missing icons. I hope this additional info helps.

Jeff_Coatsworth

Community Expert

To see what's missing, I would FTP a copy of the "working" files off the webserver & then use a compare tool to see what's different between the "working" and "non-working" files. That might give you a lead as to where the "seed" image files are to be found. But, I'd really be asking myself - what changed between the "working" generation and now?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded