Skip to main content
dash1138
dash1138
Known Participant
March 28, 2019
Question

Robohelp 2017 missing images

  • March 28, 2019
  • 1 reply
  • 1339 views

We have a webhelp project where many images were added by saving them to the project folder through Windows Explorer (outside of robohelp). The images are then added to the topic from within robohelp. These pictures will show up in the topic correctly but do not show up in the project manager pod. The project publishes correctly at first, but at some point, the image files have a tendency of completely disappearing and erasing from the project folder. I understand that adding pictures from Windows Explorer is not the correct way of importing images into the project, but this tends to keep happening on the project.

My question is why do the images appear in the topic and publish correctly? And what could be causing them to completely vanish from the project? (I checked the project folder from Windows Explorer and the files are completely gone).

Any help is greatly appreciate. Thanks.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
March 28, 2019

Hi there

Interesting situation. The fact you save the images to the project folder as a first step shouldn't matter. Sounds like you are doing things correctly by adding them using the RoboHelp UI to do it. That action alone should be good enough to make it all work.

Can you share a screen shot of your Project Manager pod?

Cheers... Rick

dash1138
dash1138Author
Known Participant
March 28, 2019

Hello Rick,

Thank you for the quick response.

I should clarify that a folder for the images is created within the project folder using Windows Explorer outside of Robohelp, then the images are added to the topic.

I recreated the issue below. The project seems to save and publish without a problem with the exception of the image folder and images not showing up in the project manager. But then a few months down the road, the images tend to disappear from the images folder.

Captiv8r
Captiv8r
Legend
March 28, 2019

Okay, I *THINK* I am following here.

The first issue I note is that you say a folder was created outside of RoboHelp using Windows Explorer.

Folders need to be created using RoboHelp. That way all the internal database entries should be properly created.

What I would recommend in this case is to simply move the Images folder to a different folder. This will be a temporary move.

Once you have done this, using RoboHelp, create the Images folder where you want to have it. Then move all the images from the original folder to the RoboHelp folder.

I'd give that a go and see how well it works.

Cheers... Rick

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices