RoboHelp 2017: Unsupported Characters and Not Enough Memory

Forum|Forum|5 years ago
July 13, 2020
2 replies
238 views

Hello!

I am new to RoboHelp (had 2015 and now have 2017) and have had issues compiling an output for a little over a week now. The issues that pop up are:

1. Unsupported Characters

2. Not enough memory

How do I fix these two errors to compile an output in Microsoft HTML? And/or how do I compile an output properly? (I have used the Output SSL pod and clicked Microsoft HTML Help and hit Generate Output but I still get the above errors each time)

This topic has been closed for replies.

Peter Grainge

Community Expert

If you get the same when you try other formats, next try one of the supplied sample projects.

This is not a message I have seen reported so it will be a bit of trial and error. How much memory does the machine have and what OS?

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Jeff_Coatsworth

Community Expert

If you try generating another output type (like Responsive HTML5 or WebHelp), do you experience the same issue? Are you doing this locally on your own machine or on a network location? Is there any source control at play here?

L

LMcCord2020Author

Participant

I am doing this locally on my own machine. And I havent tried other outputs

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