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LMcCord2020
Participant
Jul 13, 2020 4:10 PM UTC
Question

RoboHelp 2017: Unsupported Characters and Not Enough Memory

Hello!

I am new to RoboHelp (had 2015 and now have 2017) and have had issues compiling an output for a little over a week now. The issues that pop up are:

1. Unsupported Characters

2. Not enough memory

How do I fix these two errors to compile an output in Microsoft HTML? And/or how do I compile an output properly? (I have used the Output SSL pod and clicked Microsoft HTML Help and hit Generate Output but I still get the above errors each time)

 

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3 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jul 14, 2020 9:22 AM UTC

If you get the same when you try other formats, next try one of the supplied sample projects.

 

This is not a message I have seen reported so it will be a bit of trial and error. How much memory does the machine have and what OS?

 

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jul 13, 2020 5:46 PM UTC

If you try generating another output type (like Responsive HTML5 or WebHelp), do you experience the same issue? Are you doing this locally on your own machine or on a network location? Is there any source control at play here?

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LMcCord2020Author
Participant
Jul 13, 2020 5:50 PM UTC

I am doing this locally on my own machine. And I havent tried other outputs

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