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Participating Frequently
Aug 10, 2018 5:02 PM UTC
Question

Robohelp 2017 - Webhelp - Calling topic with URL not working in IE 11

Converting projects from Robohelp 10 to 2017. Discovered using this type of URL eg: X:/helpfolder/startpage.htm#path/target_topic_1.htm (reference to this info http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm )  does not work properly in IE 11 but does in Google Chrome.

In IE 11, the full topic page displays with the Show link - but without the TOC/Search panes.  The Show link returns the default home page along with the TOC/Search pane - not the topic page.

Any help out there would be appreciated.

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16 replies

Jeff_Coatsworth
Community Expert
Community Expert
Aug 10, 2018 5:20 PM UTC

You've applied all the RH2017 patches and regenerated?

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KoveresAuthor
Participating Frequently
Aug 10, 2018 5:22 PM UTC

Yes, I have applied all the updates and regenerated.

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Jeff_Coatsworth
Community Expert
Community Expert
Aug 10, 2018 5:30 PM UTC

Sounds like something flakey in IE - does it make any difference when the output is on a web server vs local machine/LAN server? Is JavaScript enabled?

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