RoboHelp 2017 will no longer open

Question

I’ve been using RoboHelp 2017 for the last 8 years. I used the program all day yesterday. I tried to open it today, but received an error saying “Unable to start your subscription for Adobe RoboHelp.” I have a serial number for this product, not a subscription. I sent a message to Adobe tech support hours ago and have not received a response. I’m currently working on three projects with deadlines fast approaching. Does anyone have an suggestions other than waiting for tech support?

Edit: I also have an active subscription to RoboHelp 2026, but upgrading these projects is not an option. I need to use 2017.

Peter Grainge · Answer

I have seen this happen to someone else and only Support can resolve this. I will forward this post to someone who may be able to help.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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