RoboHelp 2017 Won't Generate WebHelp Anymore.

Forum|Forum|5 years ago
September 19, 2020
2 replies
353 views

RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening? It does this with old projects and brand new.

Classic

This topic has been closed for replies.

Correct answer LDAdams42

No, I upgraded to Robohelp 2020.

Peter Grainge

Community Expert

By upgrading to the latest version, I assume you mean you applied the latest patches for 2017.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

LDAdams42AuthorCorrect answer

Inspiring

No, I upgraded to Robohelp 2020.

Peter Grainge

Community Expert

Is your project on a local drive?
Are you generating to the same drive?
Do you have updates applied?
In the new projects, are you leaving the output settings pretty much to defaults? No custom skins etc.
Do you get the same with the sample projects?

If the answer to all the above is yes, I would try uninstalling and reinstalling. It's quick and will not affect your projects.

Let us know how you get on.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

LDAdams42Author

Inspiring

Thank you for your reply. I will go through each of the items you listed above.

Lisa

LDAdams42Author

Inspiring

Hello,

My boss let me upgrade to the current version. I was able to generate my project this morning.

Thank You

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded