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LDAdams42
LDAdams42
Inspiring
Sep 19, 2020 3:24 AM UTC
Answered

RoboHelp 2017 Won't Generate WebHelp Anymore.

RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening? It does this with old projects and brand new.

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LDAdams42
LDAdams42Correct answer
Inspiring
Sep 23, 2020 8:47 PM UTC

No, I upgraded to Robohelp 2020.

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5 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Sep 23, 2020 3:54 PM UTC

By upgrading to the latest version, I assume you mean you applied the latest patches for 2017.

 

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LDAdams42
LDAdams42AuthorCorrect answer
Inspiring
Sep 23, 2020 8:47 PM UTC

No, I upgraded to Robohelp 2020.

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Sep 19, 2020 9:28 AM UTC
  1. Is your project on a local drive?
  2. Are you generating to the same drive?
  3. Do you have updates applied?
  4. In the new projects, are you leaving the output settings pretty much to defaults? No custom skins etc.
  5. Do you get the same with the sample projects?

 

If the answer to all the above is yes, I would try uninstalling and reinstalling. It's quick and will not affect your projects.

 

Let us know how you get on.

 

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LDAdams42
LDAdams42Author
Inspiring
Sep 19, 2020 1:14 PM UTC

Thank you for your reply. I will go through each of the items you listed above.

 

Lisa

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LDAdams42
LDAdams42Author
Inspiring
Sep 23, 2020 3:47 PM UTC

Hello,

My boss let me upgrade to the current version. I was able to generate my project this morning.

Thank You

 

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