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JaneMarieGibbs
Inspiring
April 3, 2019
Question

RoboHelp 2019: Anyone run into this? RH 2019 WebHelp generates false Unused & Unreferenced Topic reports?

  • April 3, 2019
  • 2 replies
  • 1100 views

Hello. We have two users: User 1 has a full license, User 2 has a trial version. We will be transferring the User 1 license to User 2 in a matter of days (5).

When User 1 generates WebHelp, all is well. No unused topics, no unreferenced topics.  When User 2 however takes a copy of the project, and generates WebHelp, the generated reports show all 443 HTM files as Unused and/or Unreferenced.   Note that a second project, much smaller, was copied to User 2 and does not have the same issues.

Wondering if anyone has run into this. We do not think it has anything to do with the trial version, but...

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2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 4, 2019

Locate the project in File Explorer. Go to the Publish folder and see if there is a folder CSH. If there is, delete it.

Update 6 has just been released so apply that too.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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kimy_64
kimy_64
Participant
April 4, 2019

Thanks, Peter. I am User 2 (with the trial version). I don't have a CSH folder under Publish. I just installed Update 6. No change in the reports. All project files (all in use and all are referenced) are still listed in both. :-(

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 4, 2019

Exactly what reports are you referring to?

Are you talking about the new UI version of 2019 and not 2019 Classic?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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A
Community Expert
AmebrCommunity Expert
Community Expert
April 3, 2019

I don't believe the trial is limited in anyway, except the time limit.

I'd check that both users have the same patch version installed as a first step. The latest is Update 5 (although I've seen somewhere on the forums that a new patch is due soon.)

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