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kenmck1
Participant
April 30, 2019
Answered

RoboHelp 2019 Captivate files not in preview or output

  • April 30, 2019
  • 3 replies
  • 421 views

Hi all,

After importing my Captivate demo and then inserting it into my topic, it's neither showing in the Preview nor generating in the output (Multiscreen HTML5). All I get is a wire frame box with the captivate logo (in preview) and a broken link image in the output (refer below for screenshots).

PREVIEW:

OUTPUT:

Any guidance on how to fix this would be really appreciated.

thanks.

    This topic has been closed for replies.
    Correct answer kenmck1

    I have figured out what the issue was. I was publishing my captivate projects in SWF format which, unlike in RH 2017, is not compatible with the HTML5 outputs in RH 2019.

    After re-publishing the files in HTML5, my outputs are generating correctly.

    3 replies

    K
    kenmck1AuthorCorrect answer
    Participant
    May 1, 2019

    I have figured out what the issue was. I was publishing my captivate projects in SWF format which, unlike in RH 2017, is not compatible with the HTML5 outputs in RH 2019.

    After re-publishing the files in HTML5, my outputs are generating correctly.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 1, 2019

    Glad you have solved it. My question was about which version of 2019 you are using. There's Classic that looks like the earlier versions and there's a whole new version with a completely different interface. They work in very different ways, hence any post needs to make it clear which version you are using.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    K
    kenmck1Author
    Participant
    May 1, 2019

    I'm using the new UI. Sorry, I'm not really following on the your response re: multiscreen output. I'm using the preset "Multiscreen HTML5" output, and it generate the rest of my project without an issue, all except for the captivate files.

    It's as, even though I have imported the files and inserted them into my topics, the link isn't there so RH isn't able to display either a live preview or include the files in the generated output.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 30, 2019

    Are you talking about 2019 Classic or the new UI? The latter doesn't have a multiscreen output so if you are using the new UI, it can't be multiscreen.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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