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Lin_VP
Participant
December 2, 2022
Answered

Robohelp 2019 Classic - images not included in generated CHM

  • December 2, 2022
  • 2 replies
  • 274 views

We generate the CHM on a montly basis and found that up to October, images were able to seen seen correctly in the generated CHM.

However, all images cannot be seen in the November generation. These include images in topics that were not updated at all.

Is there any reason for this to occur?

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Essentially the CPD file is a database and sometimes it get corrupted. If you delete it, RoboHelp rebuilds it afresh and resolves the problem.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    December 2, 2022

    Essentially the CPD file is a database and sometimes it get corrupted. If you delete it, RoboHelp rebuilds it afresh and resolves the problem.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      December 2, 2022

      No updates were released for that version so I can't see any reason for RoboHelp to be the issue. I guess you could try the old trick of deleting the CPD file and reopening RoboHelp.

      ________________________________________________________

      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

      Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      L
      Lin_VPAuthor
      Participant
      December 2, 2022

      Thanks, Peter! This did help.

       

      Is this the equivalent of 'turn off and turn on again' for RoboHelp?

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