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RoboHelp 2019 Classic Word Document Generation Issues

Forum|Forum|5 years ago
April 13, 2020
2 replies
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There are three issues that can occur in our project when genereating word docs with RoboHelp:

RoboHelp flags all topics, images, and files with an error in the Output View port and fails the generation
The generation progress bar freezes around 20% and hangs on processing images (have left and waited for multiple hours, it never finishes)
RoboHelp will hard crash during the processing of images

Known current solutions for the above mentioned issues:

Force close RoboHelp through the task manager, reopen and try to generate again (usually works on the first attempt)
If force closing does not work, restart computer and try again

Has anyone had similiar issues?

This topic has been closed for replies.

Community Expert

Community Expert

I think the first thing to establish is whether you have a general issue or one that is project specific.

Try to generate an output from the supplied Employee Care 3 sample project and post back how that goes.

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Jeff_Coatsworth

Community Expert

Community Expert

Are you all patched up? Check Help > Updates to check.