Participant

Question

RoboHelp 2019 search functionality not working

Forum|Forum|2 years ago
March 8, 2023
7 replies
778 views

I published a project recently and the search functionality is not longer working. I just get the windows icon just keeps moving.

This topic has been closed for replies.

Peter Grainge

Community Expert

Suggestion. Zip the folder within One Drive and download the zip.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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M

Michelle LG

Participating Frequently

All files have been moved to an external D. drive for now. I regenerated and republished all projects to the server. No changes in search results. I have reached out to Adobe support and will update in this thread, once it is resolved.

Peter Grainge

Community Expert

To add to the previous comments about OneDrive, I'm not alone in finding that projects do not work well with it. Google Drive seems to work OK as do some others. OneDrive though I have found causes issues and others have reported the same.

Getting your project should be as simple as selecting the root drive in OneDrive on your PC and copying it outside of OneDrive.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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J

jmieger1Author

Participant

Thanks for reponding to my issue. I rebult the table of contents and I'm able to search again.

A

Amebr

Community Expert

I just want to confirm that you've tried with a copy of your project completely outside OneDrive because the synchronisation needed for cloud storage, plus network slowness can cause all sorts of problems.

M

Michelle LG

Participating Frequently

Hello, Amebr. I am working with IT to move my files to a location outside of OneDrive. Downloading from OneDrive is producing some errors so taking a little longer than I had hoped.

Peter Grainge

Community Expert

Did you try the new skin yet?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

M

Michelle LG

Participating Frequently

Hi, Peter. I had some difficulties getting all my files downloaded from OneDrive, but I did generate with a different skin...one of the standard skins, Azure Blue. The search does work ...at least I don't see the error message; however, there is only result...regardless of the search term.

Jeff_Coatsworth

Community Expert

"getting all my files downloaded from OneDrive" - Umm, what's this mean? Is your project located in OneDrive?

Peter Grainge

Community Expert

@Michelle LG You haven't told us whether that is 2019 Classic or 2019 New UI. Also do you have all updates applied. You should be on 2019.0.14 for either version.

If you need to update, do that first and see if the problem persists. If it does, try a new copy of the skin with a slightly different name.

Please post back. The original poster didn't so we don't know what fixed it for them, that would have helped you.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

M

Michelle LG

Participating Frequently

Hi, Peter. Quick response is most appreciated. I am using the latest with all upgrades: RH 2020 version 2020.8.34 for authoring and RoboHelp Server (RHS) 11.4.0 on a server at our data center.
I will try the skin suggestion and let you know how I fare. Thank you.

Jeff_Coatsworth

Community Expert

Sorry @Michelle LG - you're still behind; latest RH is 2022 patch 2 now.😁
If you generate locally, is the search misbehaving?

A

Amebr

Community Expert

Are you using Classic 2019 or New UI?

Can you think of anything that's changed since last time it worked - RH update? Windows update?

Have you tried viewing with different browsers? Or clearing the browser cache?

M

Michelle LG

Participating Frequently

Hello, I am jumping in; I hope that is OK. I , too, am experiencing this issue. I have the latest versions and updates applied for both RH authoring and RHS. I tried clearing the browser cache. No change...same issue. Any other things to look at or try? Attached is a screen shot ...

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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