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K
KristofferKajlerWard
Known Participant
May 11, 2021
Answered

RoboHelp 2019: WebHelp output hangs on "Indexing references"

  • May 11, 2021
  • 6 replies
  • 404 views

This post also relates to:
RoboHelp 2019 New UI: WebHelp output hangs on "Indexing references" 

RH 2019 (Full) - Upgraded RoboHelp Project Fails to Generate - Indexing References 


I start a new thread here bacause I do not think I have problems with any TOC or Map Images
I have tested output with a very small amount of TOC (also hanging output)
and all images used in the project are png-files.

 

And I also found that our complete project outputs works fine in version 2019.0.11 but if you upgrade to 2019.0.14 it will hang as it describes in the other posts. So it seems to have with changes in robohelp between these versions? What are the changes between these versions?


In 2019.0.14 it seems to have to do with the amount of topics or with the cache in some way?  I have tested to start a new project and import topics and folders and it works fine up to a certain number.  It might be a some problems with some of the topics (but I doubts it) I can not find out what if so.


Is it a bug in 2019.0.14 that cause this? Or what is the problem with our project?

I have ziped our project and put it on this url for downloading:
http://www.listen2music.se/uploads/filer/PengVinHelp_rh2019.zip 
(560 MB)

Kind Regards

Kristoffer Kajler-Wård

    This topic has been closed for replies.
    Correct answer Peter Grainge

    First of all the problem in 2019 is not content related. I removed all content from the topics in New TOC and just added a single word. It still failed to generate.

     

    I then upgraded the project to 2020 and there it generates without any problem. If you have a subscription licence, the upgrade is free.

     

    Beyond that I don't know why you are having this issue. If 2020 is not an option, then I think you will have to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

     

     

    6 replies

    K
    KristofferKajlerWardAuthor
    Known Participant
    May 12, 2021

    Thanks for your fast response!

     

    We have actually recently purchased a subscription license.
    So we have now upgrade robohelp to 2020
    And it seems to work fine!


    Kind Regards
    Kristoffer Kajler-Wård

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    May 11, 2021

    First of all the problem in 2019 is not content related. I removed all content from the topics in New TOC and just added a single word. It still failed to generate.

     

    I then upgraded the project to 2020 and there it generates without any problem. If you have a subscription licence, the upgrade is free.

     

    Beyond that I don't know why you are having this issue. If 2020 is not an option, then I think you will have to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

     

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 11, 2021

    The list of fixes can be found at Issues fixed in Adobe RoboHelp (2019 release)

     

    I will have a quick look at your project but I can't do more because of other commitments.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 11, 2021

    I think you're going to have to add topics one by one and test each time to find the offending topic.

    K
    KristofferKajlerWardAuthor
    Known Participant
    May 11, 2021

    No I din not. The output process hangs regardless on how many topics I have in the TOC

    I have tried a small amout (1-3) and bigger amunt (20-30) always hanging on Indexing references.


    As I said the same project always works to compile in 2019.0.11 without any changes in TOC

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 11, 2021

    You didn't find any issue when you used Peter's technique of adding topics to the TOC a little bit at a time & testing the compile process each time more was added?

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