Skip to main content
A
Andrea5FAB
Inspiring
April 30, 2021
Question

RoboHelp 2020.4.173 and SharePoint Authentication

  • April 30, 2021
  • 3 replies
  • 455 views

Hi everyone,

I'm recently updated my RoboHelp to version 2020.4.173 and I'm experiencing a really frustrating behaviour from it.

 

I had set up a Sharepoint site for versioning and co-authoring and everything was working just fine.

 

With the new update, RoboHelp is continously asking for authenthication in order to check in and check out files. I flag the "stay connected" checkbox but it seems to ignore it.

 

As you know, working on documentation occasionally means having one single topic open for a long time and sometimes you apply a number of small revisions when you review other topics.

So RoboHelp is really annoying, since it keeps asking for authentication and I need to enter codes for the two steps auth process and so forth...

 

Is there a way to get fewer authentication requests?

Thank you all 🙂

    This topic has been closed for replies.

    3 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 22, 2021

    @Andrea5FAB - @Vivek Kumar is asking if it's working now that Patch 5 is out. Try applying that to see if it's fixed your problem.

    A
    Andrea5FABAuthor
    Inspiring
    June 22, 2021

    Sorry, @Jeff_Coatsworth and @Vivek Kumar, I didn't know a patch was out.

     

    I've just updated RoboHelp. I'll keep you posted.

    Thanks a lot!

    Vivek Kumar
    Adobe Employee
    Vivek Kumar
    Adobe Employee
    June 18, 2021

    Hi Andrea5FAB,

    Did this issue get resolved?

    Thanks,

    Vivek

    A
    Andrea5FABAuthor
    Inspiring
    June 22, 2021

    Hello Vivek,

    unfortunately, no. 

     

    RoboHelp keeps asking for authentication, even if I run it as an Administrator on my machine.

    I honestly don't know what to do, It was working just fine before upgrading to version 2020.4.173.

     

    Any suggestion?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 30, 2021

    This is not something I can help you with  but as this was working and is broken in Update 4 I think it would be worth going to Support They may have had other reports.

     

    See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Andrea5FABAuthor
    Inspiring
    April 30, 2021

    Thank you Peter, I will do as you suggested.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices