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akim_5597
Participant
May 1, 2025
Question

Robohelp 2020 connection

  • May 1, 2025
  • 3 replies
  • 245 views

Hi RH team, 
We are two teams that use RH2020 : dev and analyst.
In dev team, we had had an upgrade of global protect, then we (dev team) could not connect to RH2020 anymore. An image is linked.


    3 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    May 19, 2025

    If "global protect" is not a typo, then I think you are talking about security/antivirus/firewall software.

     

    If this is correct, then it sounds like the software is configured improperly and is blocking required Adobe servers. See the endpoints list linked in this help topic: https://helpx.adobe.com/au/tech-comm-suite/kb/known-issues.html

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 2, 2025

    we had had an upgrade of global protect

     

    Global protect???

     

    What has been upgraded?

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 1, 2025

    First off - you know you're NOT talking to RH Support, right? This is a user-to-user forum.

    Next, let's have some more info, shall we? Are you referring to accessing your RH projects on some server or just launching RH on your workstation?

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