Robohelp 2020 connection

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Hi RH team,
We are two teams that use RH2020 : dev and analyst.
In dev team, we had had an upgrade of global protect, then we (dev team) could not connect to RH2020 anymore. An image is linked.

A

Amebr

Community Expert

If "global protect" is not a typo, then I think you are talking about security/antivirus/firewall software.

If this is correct, then it sounds like the software is configured improperly and is blocking required Adobe servers. See the endpoints list linked in this help topic: https://helpx.adobe.com/au/tech-comm-suite/kb/known-issues.html

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Peter Grainge

Community Expert

we had had an upgrade of global protect

Global protect???

What has been upgraded?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Jeff_Coatsworth

Community Expert

First off - you know you're NOT talking to RH Support, right? This is a user-to-user forum.

Next, let's have some more info, shall we? Are you referring to accessing your RH projects on some server or just launching RH on your workstation?

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