RoboHelp 2020 crashes on start under macOS Big Sur

Forum|Forum|5 years ago
November 17, 2020
6 replies
545 views

After updating my macOS to Big Sur, RoboHelp 2020.2 crashes while initializing. Does anyone else experience this?

My computer is a MacBook Pro i7 (Late 2013) - yes, quite an old machine but working fine with Big Sur and anything else except of RoboHelp 2020 and Captivate 2019 (for Captivate, there is a notification in the regarding Adobe Community section).

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Correct answer gbr_

The Update 3 did fix it - happy again!

G

gbr_AuthorCorrect answer

Inspiring

The Update 3 did fix it - happy again!

Peter Grainge

Community Expert

Just in case anyone with this issue hasn't seen the forum announcment, Update 3 is available and should fix this issue.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Peter Grainge

Community Expert

Regardless of whether or not it is the same issue, Adobe have acknowledged there is an issue and it is being worked on.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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G

gbr_Author

Inspiring

Hi Peter, thanks for helping.

I don't think that the Captivate issues and the RoboHelp issues have the same underlying problem, since Captivate on macOS and Win10 is still the 2019 release, while RoboHelp is a genuine 2020 release already.
And there was no previous warning at all for using RoboHelp with macOS Big Sur - that combination should have been tested with the Big Sur Beta earlier this year.