Known Participant

Question

RoboHelp 2020 Font issues

Forum|Forum|4 years ago
June 8, 2021
4 replies
880 views

Hi,

I am using Robohelp 2020 and I am facing some issues. I cannot make the text Bold or Italic even after using shortcut key and also options available in editor.

This topic has been closed for replies.

Peter Grainge

Community Expert

I hope Stefan will not mind me repeating my suggestion that you create a new project and use the default css and first topic. If applying bold or italic works there, it rather confirms this is something to do with your font or code.

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Peter Grainge

Community Expert

Has Do Not Allow Inline Formatting been selected? That would explain it.

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A

Amebr

Community Expert

Oo, I didn't know about that settings 🙂

Peter Grainge

Community Expert

RTFM. 🙂

Sorry, couldn't resist.

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Peter Grainge

Community Expert

To help others who face this, did the update fix it or was it a Word import issue?

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K

khusboo6inAuthor

Known Participant

I have already installed the update. This issues is faced by all my team members as well. I have highighted a sample text here. Now, this is not getting bold or I cannot remove italics as well. Also, this has not been imported from any word doc. I ahve typed the same in RH.

S

Stefan Gentz

Community Manager

Have a look at the breadcrumbs bar: At the cursor position, you have 5 (five!) nested span elements. Very likely that there are conflicts in formatting information.

Switch to the source code view and look at it. Remove all the span elements and clean it up until only <p>taxpayer's</p> is left. Then reapply bold or italic or both. Also, make sure the font you are using is actually supporting a bold-italic variant.

A

Amebr

Community Expert

Do you have update 4 installed? If you're on the first first of RH2020, you'll need to download the update manually as there is a bug in the first version.

https://www.adobe.com/support/robohelp/downloads.html

I haven't heard of any issues with making text bold or italics. The only thing I can think of is if you are importing content from Word and there's some inline formatting preventing the style from showing? You can use the tag breadcrumbs that appear at the top of the topic tab to check that the strong or bold or em tag is being applied (if it is, that would indicate a formatting issue). You could also post some screenshots include that information which might help us spot anything odd.

Please use the Insert Photo icon as this option shows the images inline with your post and makes it easier for us to respond.

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