Skip to main content
J
J Sinclair
Participant
June 17, 2022
Question

Robohelp 2020 on Mac, Freezing on launch

  • June 17, 2022
  • 3 replies
  • 259 views

When I try to start Robohelp 2020 on my MacBook Pro, it opens to the splash page with “Initializing…” and freezes. I’ve tried opening it via the RH icon in the dock and by opening a project file, with the same result.

 

I have tried uninstalling and reinstalling Robohelp and have the same issue. 

 

    This topic has been closed for replies.

    3 replies

    davidk99046111
    davidk99046111
    Inspiring
    July 22, 2022

    not sure if this is the same as your issue

     

    We recently ran into a issue where my co-worker's robohelp would launch and then nothing.  This was on a macbook pro running big sur.  One of our eagle-eyed co-workers found that some confirmation window for adobe had loaded with a size of 1px by 4px - literally a tiny line on her screen that blended with the groundground.  She was able to drag her mouse over it to enlarge the window and proceed. 

    S
    Shane Patch
    Participant
    July 19, 2022

    I'm having the same problem on a 6yo iMac and new MacBook Air M2. Both running Monterey. I initially thought it might be an apple silicon problem, but I have the same issue on both devices

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 19, 2022

    I can only give you the same advice, check with Support. Unfortunately for you most of the people who support the forum are Windows users.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 17, 2022

    I don't think there are many Mac users supporting the forum yet.

     

    I think the Mac version is dependant on the version but I can't tell you what the correct versions are. If no one else comes along, I suggest you try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices