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defaultd5k71br0nxxp
Participant
February 2, 2021
Question

RoboHelp 2020 Salesforce Lightning Integration Setup

  • February 2, 2021
  • 6 replies
  • 426 views

I've been having issues configuring the Salesforce Lightning Knowledge integration. I have been able to successfully authenticate and choose items like article record type and data category, images successfully upload into Salesforce, but I get an error message when trying to publish a new topic/article. Here is the publish log:

 

checking user profile
uploading attachments to Saleforce "Files" section...
fetching existing files in 'Files' section
uploading attachment: /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png
successfully uploaded attachment: /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png
making the attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png accesible in knowledge
successfully made the attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png accesible in knowledge
successfully made the attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png accesible in knowledge
fetching attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.pngdetails
successfully fetched attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.pngdetails
failed to upload attachment: /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png,[object Object]
uploading topics...
fetching existing articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
fetching existing next page articles
updating existing articles
fetching all existing article version ids..
successfully fetched all existing article version ids..
creating draft for new ArticleTest Topic
failed to create article: Test Topic
publishing chunk of draft articles
failed to publish articles, TypeError: Cannot read property 'substr' of undefined
= == == == == == == == == =

 

Does anybody have suggestions on how to correct this?

    This topic has been closed for replies.

    6 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    February 7, 2021

    Also check you have one article type with Rich Text Field. (I'm going off the documentation for Flare, but I think this reflects requirements on the Salesforce side, rather than tool specific.)

     

    And you're generating Content Only output, yes?

     

     

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 6, 2021

    Sorry but as this is a new feature there is limited support in the forums. I can only suggest you try Support.

     

    See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

     

    Please post back with whatever they advise to help the next person who hits this problem.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 5, 2021

    This is with the "Publish Articles" permission that Amebr mentioned?

    D
    defaultd5k71br0nxxpAuthor
    Participant
    February 5, 2021

    Correct I have full access to all these permissions from the SF knowledge link:

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    February 3, 2021

    Someone has marked the answer as correct. Was that you and does that mean you can now publish? 

    D
    defaultd5k71br0nxxpAuthor
    Participant
    February 5, 2021

    Hello,

     

    Unfortunately I'm still running into the same issue and cannot publish.

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    February 2, 2021

    I think this is the relevant SF help topic, but talk to your admin.

    https://help.salesforce.com/articleView?id=sf.knowledge_setup_users_lex.htm&type=5

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    February 2, 2021

    While it's not mentioned in the RH vague notes topic, your salesforce login needs to have Publish Articles permission. Double-check that as a first step.

    D
    defaultd5k71br0nxxpAuthor
    Participant
    February 2, 2021

    Thanks for replying! I checked the permissions on the SF article. I have full access to all of them except the translation and article import permissions.

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