RoboHelp 2020 - Search Results do not display any topics.

Known Participant

Sure, will do, thanks Amebr.

S

SNB123

Known Participant

What was the outcome of this? Im running into a similar issue with 2020 right now

A

Amebr

Community Expert

The only suggestion is the same as for yours. Perhaps IT uninstalled the dll as being no longer required.

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

Known Participant

The "search" function in the .chm is not working on my client's machine too. So, I don't think our IT has anything to do with search on our client's machine. Also, the search funtion works fine in .chm's generated in Adobe RH 2019 on my machine as well as on client's machine.

A

Amebr

Community Expert

Do you also have a new computer? It could be that the required dlls aren't registered properly.

Try MJ's Diagnostics to check for unregistered dlls, and register them:

Known Participant

Hi Amebr, yes, I'm on a new machine. Let me go through the link.

Community Expert

So try one of the sample projects and see if you can create a CHM with it (that searches). That might indicate a problem with your project or with CHMs in general.

Community Expert

Ok, so it sounds like there's something wrong with the CHM you created - it's local on your machine when you try to use it, right? CHMs were locked down years ago on network drives because of security issues.

Known Participant

That's correct! It's local on my machine when I created it.

Community Expert

So was the search working in the Responsive HTML5?

Known Participant

I opened the index.htm files in the Responsive_HTML folder and in the "Search" tab, I keyed in a search word and it did display some topics.

I've never used Responsive HTML5 and Multiscreen HTML5 before, just FYI.

Community Expert

As a test, try creating HTML5 help and see if you get the same issue or not. CHMs are so ancient that sometimes you can't tell if there's really a problem or just some limitation to the format.