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Known Participant
November 23, 2021
Question

RoboHelp 2020 Update 6 - problems with search

  • November 23, 2021
  • 5 replies
  • 167 views

I upgraded from Update 5 to Update 6. Everything seems fine except when I type in a search term I don't get any results. I've tried Chrome and Edge. I am not sure what steps to take to trouble shoot.

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    5 replies

    Peter Grainge
    Community Expert
    Community Expert
    November 23, 2021

    Reminds me of a classic post where a developer asked if all the output needed to be uploaded. "Only if you want it to work."

     

    Glad you figured it out. 

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Known Participant
    November 23, 2021

    Search works when I use the local copy. I figured it out! I don't normally copy over the template directory, I needed to copy over the template/scripts directory.

    Peter Grainge
    Community Expert
    Community Expert
    November 23, 2021

    You would know what merged help is if you were using it so we can rule that out (several projects with the outputs running as one output).

     

    I think there is only one other report of this and that was linked to running DevTools. Unless you are doing that, rule that out as well.

     

    Is the help local or web based? If the latter does search work if opened locally?

     

    Try opening the About RoboHelp sample project and seeing if search works there.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Known Participant
    November 23, 2021

    I am not sure what merged help is. I am using Responsive HTML output.

    Peter Grainge
    Community Expert
    Community Expert
    November 23, 2021

    Is this merged help? Known issue already posted and to be fixed in Update 7.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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