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Robohelp 2022 Frameless CSH

Forum|Forum|1 year ago
September 4, 2024
16 replies
2197 views

After a recent upgrade to RH2022 and upgrading our HTML help to Frameless we are no longer able to open help topics to the correct location using context sensitive help.

Originally, users would be directed to the correct section of a topic when opening with CSH. However, with the move to frameless it now simply opens the topic without navigating to the correct section within the topic.

Users are able to navigate to the correct section using the ToC, and manually entering the URL works as well.

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Correct answer drew_3566

I have. Our dev found a workaround by implementing a 300ms delay on the web server between when the interaction occurs and when the page navigates. So far, that has given us the results we want.

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Peter Grainge

Community Expert

Generate the help locally and go to the topic. Copy the URL into a new browser tab and add # followed by the bookmark, then press enter. What happens?

Is the topic very short?

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drew_3566Author

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Copy / Pasting the url with the bookmark manually keyed opens the correct section with the help fully displayed.

Peter Grainge

Community Expert

Patently as the link in this thread works, the construction is correct. You must be getting something wrong. Check the bookmark.

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drew_3566Author

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The bookmark is correct. If outputting to a responsive HTML5 format, all CSH works properly. However, there is some behavior with the table of contents in that format that pushed the move to frameless.

Peter Grainge

Community Expert

Show this thread to your developer. They will understand.

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Peter Grainge

Community Expert

For bookmarks in a topic, you just add #bookmarkname to the frameless URL.

For example, https://www.grainge.org/RoboHelp_Gems/RoboHelp_Gems.htm#miscellaneous

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drew_3566Author

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That is being done as well.
For example:

We have a "Help and Support" topic with a section titled "Install Task Tray."
path/index.htm#t=path/Help_and_Support.htm#Install_Task_Tray is the format that was used but opened to the index page only.

Peter Grainge

Community Expert

Yes because it doesn't understand the rest of that URL in frameless. Look at the link I posted, There is no reference to index.htm or t=path etc.

Responsive =

path/index.htm#t=path/Help_and_Support.htm#Install_Task_Tray

Frameless =

path/Help_and_Support.htm#Install_Task_Tray

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Peter Grainge

Community Expert

Yes because that format is wrong for frameless. It's explained by following the link.

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drew_3566Author

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Forgive me, but could you highlight the specific part? Reading over the link (which I found prior to this post) it seems the suggested URL format (path/index.htm#t=path/topic_name.htm) is the one being used and opens to the index page instead of the appropriate section.

Peter Grainge

Community Expert

The calls have to change. See https://www.grainge.org/RoboHelp_Tour/rh2022/outputs/calling_csh_help.htm

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drew_3566Author

Inspiring

I'm assuming that they will need to be changed from URL to Map IDs?

Peter Grainge

Community Expert

No. The URLs just need to change as I have described.

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