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Inspiring
March 20, 2023
Question

Robohelp 2022 - Print Preview shows blank page at the beginning and the end

  • March 20, 2023
  • 1 reply
  • 102 views

Good morning,

 

I am having an issues with Robohelp 2022 where when a series of JPEG's are placed into an article, under the print preview screen ( for Chrome and Microsoft Edge ), it shows an almost blank page at the beginning and the end. It displays correctly when you just click on the article, but only does this in the print preview. On the nearly blank article, it does show the date in the top left, the article name in the top right, and the URL at the bottom. I am wondering if it has something to do with the sizing of the JPEG's that we are placing in this article. It is a 71 page article that shows all 71 pages correctly in chrome, but the print preview shows 73 pages, including the blank at the beginning and end.

 

Here is an example of the HTML for one of the images.

<p><img alt="" src="../../../assets/images/Training_Page_01.jpg" /></p>

 

The size of the 1st image is 3497pixels height x 2481pixels width while the ones following vary in size. Some of the following images are actually larger but they don't have an issue.

 

Let me know if I can provide any more information to aid with resolving this strange issue.

 

Thanks in advance,

Danny

    This topic has been closed for replies.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Community Expert
    March 20, 2023

    Is the issue still present if you generate the output and then view the index.htm file outside of RH? Sometimes that Preview isn't super accurate. Have you checked in any other browser other than Chrome or Edge? (Edge should be the same as Chrome since they now both run on the same engine)