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Answered

RoboHelp 2022 !SSL! folder

Forum|Forum|1 year ago
April 17, 2024
7 replies
1229 views

We have begun working with RoboHelp 2022 after having used 2017 for the past several years, and are still encountering snags. For instance, yesterday I imported an entire project into 2022, but that brought over the !SSL! folder (it ended up in the table of contents), which is not used by 2022. Is it safe to simply delete it? Is there a way to keep that from happening again?

While we're at it, I'm also having trouble with the Search function. How does that work?

Thanks to anyone who can help (Hi, Peter Grainge!)

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Correct answer Amebr

Just to confirm, you clicked on the .xpj file before clicking Open? It won't do anything if you simply browse to the folder.

Peter Grainge

Community Expert

Try opening the About RoboHelp sample project in Documents > My RoboHelp Projects.

If that fails it's an installation issue. Did you install RoboHelp with Admin rights?
If it works, then the issue is your Classic project. Is the Classic project on your C drive?

Beyond that, I think the only options are that you share the Classic project with me if you can to see if I can upgrade it or you go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

Can you share the Classic project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct. I'd like to see if I get the same issue.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

See if this helps. RH2022 Upgrading from Classic Versions (grainge.org)

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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L

LonTheWriterAuthor

Inspiring

Hi, Peter...

I tried the procedures in Converting the Project to Adobe RoboHelp New UI Format, but as before, I selected the main folder of my existing project (it contains the .xpj file), but when I click Open, the New Project dialog does not appear...

A

Amebr

Correct answer

Community Expert

Just to confirm, you clicked on the .xpj file before clicking Open? It won't do anything if you simply browse to the folder.

Peter Grainge

Community Expert

I navigated to the folder I wanted

The folder with the XPJ file in your Classic project?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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L

LonTheWriterAuthor

Inspiring

comme ca:

Peter Grainge

Community Expert

That's why it has gone wrong. Try again with Upgrade.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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LonTheWriterAuthor

Inspiring

Hi, Peter!

Thanks for the suggestion... however, I got as far as selecting Upgrade RoboHelp Classic Project, which took me to a directory tree ... I navigated to the folder I wanted, clicked on it and ... nothing. BTW, I'm using Kevin Siegel's Adobe RoboHelp 2022: The Essentials, which mentions f--- all about importing anything.

Jeff_Coatsworth

Community Expert

Yeah, you want the root of the project folder & select the .xpj file - the upgrade will preserve your original Classic project.

Peter Grainge

Community Expert

Like @Amebr I don't follow how you got the SSL folder in your 2022 project.

You say "imported". Which option did you use?

I don't think anyone else has managed to bring in the SSL folder. Is the Classic structure correct?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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LonTheWriterAuthor

Inspiring

Hi, Peter!

Thank you for responding ... I clicked in the Conents area, selected Import > Folder, et voila ... everything is dumped in. As far as "Classic structure," could you clarify?

A

Amebr

Community Expert

I can't provide any insight regarding the ssl being added to the toc, which is super weird.

Just to clarify, it's definitely in a specific TOC file in the Table of Contents folder and not in the Contents folder? (The names are similar enough people have been confused before).

Can you provide more info on what problem you are having with Search.? I assume you mean in the output and not in the RH editor? And what output and skin/template are you using as that might have a bearing on the answer.

(My first thought on "how does it work" was "you type in the Search field and press the Search icon and topics display in the panel underneath", but I assume that is not actually what you are asking. 😛 )